Dedicated Customer Teams
Global Distribution Partner
To Prestigious Clients Since 1986!
Customer Care &
Data Entry
- expert staff process orders and handle inquiries for all market channels, including B2C, B2B, wholesale, retail, specialty
- all order types available, including regular, complimentary, stock transfer, backorder, subscription, standing order, continuity, drop ship, exam, course adoption
- all formats available, including physical, print, digital, PDF, ePub, links with online content hosts
- membership services and management, meeting registrations cross-selling & upselling
- cross-selling & upselling
- highly flexible pricing and discount structures
- highly flexible earned and deferred subscription options
AR & Collections
- CWO and payment applications
- dunning services including print, electronic, email, phone, efax
- daily batch deposit reconciliation
- electronic & print invoices, EDI 810, credit memos, statements, reprints
- PCI-DSS Certified for secure credit card processing
IT & Computer
Services
- API integration development including Shopify, Etsy, CIN7, QB, and many more
- ONIX Metadata loads
- Electronic content hosting and distribution
- Intervals online ticketing system
- Pentaho Business Intelligence tool
- SFTP/EDI Certification and
- In-house website & ecommerce development & hosting
- 3rd party hosted website integration
- Printer or manufacturer file generation
Warehousing &
Distribution
- 76,000SF facility conveniently located minutes from BTV international airport and all carrier hubs
- all distribution services available including receiving, secure storage, inventory management, pick, pack, ship, collate, decollate, shrink-wrap, returns, refurbishment
- integrated packing line captures scanned contents of every shipment
- integrated manifest provides instant order status update, tracking, shipping confirmation
- lot number and expiration date tracking
- letter shop
- local POD partner
- local mail house partner, CASS, NCOA
Data Management &
Reporting
- Nightly reconciliation and posting routines
- Secure web portal to query customers, sales, inventory, AR, WIP, and daily, weekly, monthly and ad hoc reports library
Explore our services
Warehousing & Distribution
Receiving, secure storage, inventory management, pick, pack and ship from AIDC's 76,000 sq ft warehouse in Williston, VT, minutes from BTV airport.
Ecommerce Order Fulfillment
Ecommerce fulfillment from Vermont: Shopify, Etsy, CIN7 and QuickBooks integrations, pick, pack and ship, real-time tracking and returns for B2C and B2B orders.
Customer Care & Data Entry
Outsourced customer care and order entry for B2C, B2B, wholesale and retail channels, including subscriptions, memberships and meeting registrations.
AR & Collections
Outsourced accounts receivable: invoicing, EDI 810, cash with order, payment application, dunning and daily deposit reconciliation. PCI-DSS certified.
Data Management & Reporting
Nightly reconciliation and a secure web portal to query customers, sales, inventory, AR and WIP, with daily, weekly, monthly and ad hoc reports.
IT & Computer Services
API integrations (Shopify, Etsy, CIN7, QuickBooks), ONIX metadata, EDI/SFTP, content hosting and website development from AIDC's in-house IT team.
Industries we serve
Fulfillment for Publishers
Fulfillment for publishers: ONIX metadata, exam copies, course adoptions, standing orders, print and digital formats, and order-to-cash in one place.
Fulfillment for Associations & Membership Organizations
Membership management, meeting registrations, subscriptions, billing and reporting for associations and membership organizations, from Vermont.
Tell us what you need fulfilled
Share your order volumes, products and sales channels, and our team will get back to you with a tailored proposal.